Last updated: September 2026

Eligible Refunds

Refunds are issued according to the cancellation terms of your specific booking (see our Cancellation Policy), or in the event a listing is unable to fulfil a confirmed booking.

Processing Time

Approved refunds are processed back to your original payment method within 5–10 business days, depending on your bank or card issuer.

Non-Refundable Items

Certain promotional or discounted rates may be marked as non-refundable at the time of booking — this will always be clearly stated before you complete payment.

Questions About a Refund

Contact our support team with your booking reference and we'll look into it personally.